Privacy Policy

1. Introduction

This Privacy Policy explains how 3ive Limited ("the Company," "we," "our," or "us") collects, uses, discloses, and protects personal information when providing online accounting services through our website and related platforms. By using our services, clients agree to the terms outlined in this policy.

2. Information Collected

We collect personal and business information necessary to provide accounting and financial services, including:

• Contact details (name, email address, phone number, mailing address)
• Business information (company name, registration details, tax identification numbers)
• Financial data (bank account details, invoices, receipts, payroll information, tax records)
• Login credentials and account preferences
• Communication records and correspondence
• Website usage data (IP address, browser type, device information, cookies)

3. How Information Is Used

Collected information is used to:

• Provide accounting, bookkeeping, and tax services
• Communicate with clients regarding their accounts and inquiries
• Process payments and manage billing
• Maintain accurate financial records
• Improve website functionality and user experience
• Comply with legal and regulatory obligations
• Prevent fraud and ensure data security

4. Legal Basis for Processing

We process personal data based on:

• The necessity to perform a contract or provide requested services
• Compliance with legal obligations
• Legitimate business interests, such as improving services and ensuring security
• Consent, where required by law

5. Data Sharing and Disclosure

We may share information with:

• Authorized employees and contractors who require access to perform their duties
• Third-party service providers (e.g., payment processors, cloud storage, IT support)
• Government authorities or regulators when required by law
• Professional advisors such as auditors or legal counsel

We do not sell or rent personal information to third parties.

6. Data Retention

Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. When data is no longer needed, it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security assessments.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and improve services. Users can manage cookie preferences through browser settings.

9. International Data Transfers

If personal data is transferred outside the country of residence, appropriate safeguards are applied to ensure compliance with applicable data protection laws.

10. Client Rights

Clients have the right to:

• Access and obtain a copy of their personal data
• Request correction or deletion of inaccurate or outdated information
• Object to or restrict certain processing activities
• Withdraw consent where applicable
• Lodge a complaint with a data protection authority

Requests can be submitted to hello@3ive.uk.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

12. Updates to This Policy

This Privacy Policy may be updated periodically. The latest version will always be available on our website, with the effective date clearly indicated.